Top 12 Helpdesk Tools for a Small Company

Looking for Helpdesk tools for a small company? A help desk is a tool for customers and employees. It is a combination of many support platforms into a single Omnipurpose engine.
Customers need answers, and the help desk is the solution.

Help desk solutions provide assistance to users when they need someone to troubleshoot a system, improve the security on a laptop, or give them access to a new system.

Similarly, when the users face any problem while logging into their laptops, or need help with the setup, or find some error in the system, they call help desk services.

A help desk management tools should perform different functions, among which here are some basic ones:

• Customers should always know where to go when they need help
• Customers should use self-service (step-by-step) or contact a help desk agent for guidance when they are needed
• A well-run help desk should solve customer problems quicker and easier
• Customer feedback should help the system improve its processes on knowledge bases and solutions.

Top 12 helpdesk tools for a small company

WorkHub Tasks

WorkHub Tasks is one of the fastest help desk software on the market right now. It is a child product of WorkHub, an umbrella of solutions providing apps for almost all your official needs.

WorkHub Tasks offers the smoothest support delivery system with the help of its SaaS-based and Open Source help desk solutions.

It also offers support to various eCommerce features, handy integrations, and helpful task management features including helpdesk tools for small company

As a help desk, WorkHub Tasks contains all necessary features and then some. It is an advanced platform made with a vision to make communication between the clients and the customers easier and convenient.

Hiver

Hiver is one of the most initial helpdesks created for Google Workspace. They help and provide speedy customer service.

Hiver is integrated with Gmail by default, allowing the users to assign, track, and collaborate on client emails. This ability makes them very advanced in analytics and automation from the Gmail interface.

Hiver provides its services to over 1500 companies. From new to established ones to deliver a better experience. Following corporate giants use Hiver as their prime help desk:

• Flexport
• Pluralsight
• Harvard University
• Appsflyer
• Oxford Business Group
• Upwork

Front

Front is a help desk software tool that delivers emails and apps together in a collaborative customer communication platform.

It drives business impact by scaling the natural conversations that create customers for life.

More than Six thousand companies are using Front today to improve personalized customer relationships at scale and transform their work into impact.

LiveChat

LiveChat is a preferred customer help desk tool with some handy features for both customers and sales experts. It is an all-in-one solution that offers communication management for different media through a single dashboard.

LiveChat is used in 150 countries by over thirty-one thousand businesses, including small, medium, and enterprise. The reason behind that is its versatility and ability to fit in management structures of all kinds.

HelpCrunch

HelpCrunch is top-rated customer communication and helps desk software tool that provides assistance for your Support, Marketing, and Sales. HelpCrunch; increases conversions and sales, improves your support, and helps your business grow faster. Some of its prime features are:

• Live Chat
• Auto Messages
• Email Marketing
• Help Desk
• Knowledge Base
• Popups
• Mobile apps

Chat Bot (coming soon)

Re-amaze

Re-amaze is a unique helps desk management tool and customer messaging platform that aids websites, stores, and apps. The users of Re-amaze tend to experience decent customer support through

• Live Chat
• Email
• Social Media
• Mobile SMS/MMS
• VOIP
• FAQ Knowledge Bases

Re-amaze for sales and marketing automation also offers wondrous features like

• Re-amaze Cues
• Re-amaze Chatbots,
• Re-amaze Live Dashboard,
• Customer satisfaction surveys

Re-amaze also confers integrations with many popular third-party applications such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google, ShipStation, Klaviyo, and many more.

Users can also use a single Re-amaze account to manage customer service for multiple businesses or stores.

Gmelius

Gmelius is the first collaborative tool that collaborates on email, manages projects, and automates workflows inside Gmail and Google Workspace (formerly G Suite) – and beyond, by connecting your existing tools like Slack, Trello, and more.

Gmelius Monitors and distributes your daily assignments and automates all the grunt work.

LogMeIn Rescue

LogMeIn Rescueis a powerful, easy-to-use remote helps desk tool for PCs, Macbooks, mobile devices, and more. The platformis made to serve teams of all sizes, from small companies’ helpdesks to large ones and everyone within.

It is one of the best help desk tools that helps you in providing technical support to your employees, your customers, or both, with a solution that is quick, secure, manageable, and smooth to use.

Gladly

Gladly is a brisk personal customer service and help desk management tool. It is a customer-centric platform that is designed for users as a single solution for their lifetime support-related issues.

Gladly work with some of the most innovative companies like JetBlue, JOANN, and TUMI anddelivers exceptional customer services.

As claimed, it can increase contact revenue by up to 10% and reduce technology costs by up to 40% with its all-in-one customer service solutions

EngageBay

EngageBay is one of the most affordable all-in-one marketing helps desk software tools.

EngageBay software is helping over 29500 companies around the globe. The platform serves businesses to acquire and engage web visitors.

Not only that, but it also helps them convert regular customers into happy ones and grow their businesses up to five times. EngageBay offers features including:

Helpdesk Tools for a Small Company

• Simple and powerful All-in-One CRM
• Easy to use marketing automation software
• Email marketing – Free Live Chat Software
• Powerful helpdesk software  
• Email Sequences  
• Landing Pages
• WebForms to capture online leads
• Appointment Scheduling Software
• Contact Management Software
• Free CRM software and many more

HappyFox Help Desk

HappyFox is one of the best Helpdesk tools for a small company that provide multi-level support for client inquiries from email, web, phone, and social media.

HappyFox integrates with business applications for the following purposes:

• Accounting
• Customer Feedback
• CRM
• Commerce, and so on.

iOS, Android, and Windows versions of the app provide support through smartphones and tablets.

Crisp

Crisp is the ultimate all-in-one customer support helps desk software tool that helps companies connect immediately with their customers or leads who seek help and support.

Clients use Crisp to provide a modern lifecycle action for potential customers, make more qualifiedleads, improve customer help, increase customer satisfaction leading to a solid increase in their revenues.

More than a hundred thousand businesses are using Crisp to fulfill their customer support needs. It provides chat with an easy UX. Companies can build a shared inbox for everyone within the company.

Crisp can manage your multi-channel customer support strategy. While using Crisp, you will access:

• Live Chat software
• Chatbots software
• Knowledge base software
• Drip campaign software
• CRM software
• Live Translate (Talk customers language)
• MagicType (See what your clients are typing ) –
• Screen Sharing ( no additional plugin required) –
• Various integrations (Slack, WordPress, Shopify, Zapier, Hubspot)
• Routing rules

And many other features required to receive a wholesome support experience.

Conclusion

Helpdesk tools for a small company are there to make sure of a seamless customer and employee support experience. Every company has different support-related needs and therefore has to test various software to know which of them suits it better.

However, as experts in the help desk and customer support industry, we declare WorkHub Tasks as the champion. WorkHub Tasks has got everything that an organization may look for in a help desk management tool. You can have a look at some of its marvelous features here.