The Top 10 Zendesk Alternatives in 2021

Want to know about Top Zendesk Alternatives?

As we know, Zendesk is a cloud-based help desk management solution that allows customizable tools to create client service portals. It is a knowledge base and an online community.

This helpdesk solution has many life-saving features, such as live chat, that allow integration with applications like Salesforce and Google Analytics.

More so, Zendesk also assists with some other convincing customer service features, like:

• Multi-channel support
• Reporting and analytics
• Integrations, and multilingual capabilities

It integrates with over 100 plus applications like Workflows and Chat.

Some of the well-known companies like Slack, Uber, and Shopify use Zendesk. However, one can still not imply that it’s perfect for your business.

Look at some of the Zendesk problems that people complain about:

It’s Expensive

While Zendesk’s most economical plan starts at $5 per agent per month, some of the other helpdesks charge way less than Zendesk.

It’s Complex

Zendesk features are pretty tough to understand, and it takes a while for the user to get started. If you are a company involved in providing customer support, then Zendesk doesn’t prove to be the best option, as it is not much good with organizing tickets and documentation.

It has an Old-School Interface

Zendesk lacks an exciting ticketing interface as compared to other competitive solutions.

Top Zendesk Alternatives in 2021

WorkHub Tasks

WorkHub Tasks is a help desk ticketing system that meets all the multi-channel support applications in a shared inbox.

WorkHub Tasks offers a powerful ticket management system, allowing you to prioritize tickets based on several criteria. Also, you can add images and videos in the knowledge base articles to make it simple for clients to get along and seek help.

Standout Features

• Unified Omnichannel interaction
• Real-time messaging
• Advanced ticketing workflows and automation
• Automatic accelerations
• Knowledge base
• Customize help center
• Integrations (Zapier, Salesforce, Slack, and over 500 other business apps)

HappyFox Help Desk

HappyFox Help Desk is one of the top help and support solution. It allows the organization to manage its customer support system most effectively.

HappyFox Help Desk has been ranked as the best Help Desk Software by PC Mag, and that too for five times in a row.

With HappyFox Help Desk, companies can provide satisfying support to their clients via:

• Email
• Voice
• Social media
• Live chat
• Slack
• Microsoft Teams

HappyFox also permits companies to create a knowledge base, which forms the services into self-service functionality with robust ticket forms and support widgets.

HappyFox is managed by:

• Customer Service,
• IT Teams
• Operations,
• Facilities,
• HR & Marketing,
• Finance teams.

 More so, it is exceptional for companies of any size.

Helpshift 

Helpshift is a mobile-first customer service solution. It helps customers to experience the top mobile apps and mobile games.

It utilizes mobile customer support with other primary features like self-service, web-based help, bots, and automation.

Helpshift furthermore offers powerful FAQs or knowledge base.

Standout Features:

• Trouble Ticketing
• Chat Bots
• Mobile, Native In-App Chat
• Mobile, Native In-App Messaging
• In-App FAQs
• Push Campaigns
• Customer Segmentation
• Issue Segmentation
• Helpshift pricing starts at $600 per month by an annual agreement. helpshift offers a free trial.

Zoho Desk

Zoho Desk is a context-aware help desk software with multi-channelabilities. It is a multi-stakeholder process management system and a convincing AI assistant.

The Zoho Desk also gives a support center approach.

Companies can decide to address client issues and queries via an entirely functional ticketing system.

Standout Features:

• Ticket assignment automation
• Ticketing workflows
• Customer service AI
• Self-service with a knowledge base
• Time tracking
• Reports and dashboards
• Customized layouts, templates, and branded help desk
• CRM integration
• The paid plan begins at $18 per agent per month

EngageBay

EngageBay is a client management tool that offers a help desk, integrations, live chat, marketing automation, and CRM capabilities, making it the best Zendesk alternative. Its client service automation module helps us with automatic ticket routing, support macros, and canned responses.

It provides a centralized ticket management program to

track and save client communications.

Pricing information:

EngageBay gives a free account that carries one thousand contacts and one thousand branded emails. Its price starts at $14.99 per user per month.

Freshdesk

Freshdesk is a client support software solution with a shared inbox to track and maintain service tickets. It also offers an AI-powered chatbot.

The software can automatically route tickets to operators based on their skills and tasks, and it can send follow-up notifications to clients. It also lets the agents respond to social media questions straight from the Freshdesk platform.

Moreover, it also contributes to a mobile application that permits you to design service tasks, schedule appointments, and track agents’ time handling on your Android and iOS devices.

Pricing information:

Freshdesk offers a free plan that supports an unlimited number of agents and grants the following features:

• Email
• Social ticketing,
• Ticket dispatch,
• Knowledge base,
• Ticket trend reports,
• Data-center location.
• The paid plan begins at $19 per agent per month.

HelpCrunch

HelpCrunch is a live chat helping desk and ticketing system that contributes in email marketing, and help desk management.

More so, it provides you with chatbot abilities and helps you associate with your clients and fix their problems.

It collects and traces client data, the number of traffic gained to your website, and creates a client relationship. It also allows to let customers to self-service their requests.

The software gives a choice to schedule emails and chats messages, so they are automatically catered to at your desired time. HelpCrunch also gives live chat functionality to iOS and Android mobile apps.

Pricing Information

• The plan costs $15 per user per month plus offers
• One chat widget
• Three chat auto messages
• Three pop-ups
• A help desk
• A knowledge base

Help Scout

Help Scout is a client service platform and help desk solution. It offers a shared inbox that helps the support agents to respond to the client requests. It also offers a knowledge base to let customers self-service their inquiries.

The software handles client’s contact details, app activities, and historic conversations to help agents give fast support.

It can integrate with various apps, including:

• MailChimp
• Slack
• Google Apps
• Facebook, and Cyfe
• Pricing Information:
• Help Scout costs $25 per user per month
• supports three mailboxes
• live chat
• reporting, and automated workflows
• A fifteen-day free trial is available

Kommunicate

Kommunicate is a chatbot and helps desk product that uses conversational AI to solve client inquiries. It lets you create custom chatbots using its AI chat builder Kompose.

You can add the custom chatbot into your website or mobile app using Kompose builder.

You can even customize the live chat widget as per your wish.

Pricing information:

The product costs $30 per month for two persons. It offers:

• Unlimited bots
• Live chat
• Predefined messages, and basic reporting capabilities
• A thirty-day free trial is also available.

Jira Service Desk

Jira Service Desk is developed by Atlassian and intended to support companies manage their internal and external support with ITSM (IT Service Management) solutions.

Corporations use the Jira Service desk to reduce problems and response time.

Standout Features

• Service request management
• Incident management
• Change management
• Problem management
• Configurable workflows
• Queues
• Self-service portal
• Knowledge base
• Automation
• SLA management

Conclusion:

The best Zendesk alternative helpdesk for your business will depend on which qualities you find required and which tools fit into your business plan.

However, if you want more for less, our suggestion would be to go for WorkHub Tasks. It has got all the necessary support and management tools and functionalities that a business of any size may need. Moreover, if you want to learn more about WorkHub Tasks, please visit us here.