WorkHub Tasks comes with such features that help maintain steadfast customer service through its AI-driven tickets management
Tickets management streamlines workflows by creating and assigning tickets directly or via email and offers automated responses and tagging for flexible organization. Track performance metrics and assign tickets to teams, departments, or individuals for efficient task management
A powerful feature that enables adding multiple collaborators and ‘watchers’ on tickets, forwarding tickets and adding notes, and filtering tickets on channels. Review ticket history and add labels. Plus, record screens and share videos for both creators and assignees
Streamline todos and ticket handling for a better user experience. Flexible creation of escalation rules improves productivity. Rules can be based on factors such as open time, reply time, and handling time. Actions can be defined, including re-assignment and global messaging to the team
Roles & Rights feature provides flexibility in assigning department, team, and individual roles. Grant viewing or answering rights at various levels for easy data privacy management. Create roles based on user needs to allow/ disallow certain functionalities. Integration for Single Sign-On through Microsoft, Google, and more
Our Customer Portal offers a seamless experience for managing open tickets. Users can create accounts, reset passwords, and access all their tickets from one place. Improve user experience and streamline ticket management with our AI-driven management platform
Automate tasks with our Workflows feature. Create multiple workflows and define triggers for customers, agents, and tickets. Set conditions such as email details and select actions like assigning a ticket or sending an auto-response. Simplify your workflow with us!
What do you like most about us? Let us know!
WorkHub Tasks is a smart platform for a variety of businesses, enabling them to manage team tasks and customer queries through its AI-powered features!
An IT-based organization usually has multi-location offices, branches, and warehouses. In this way, many assets like laptops, printers, power inverters, desktops, etc., have to move from one place to another based on exclusive requirements. WorkHub Tasks can help you track all such queries from a single platform via smooth ticket generation for each task at hand.
Your customers don’t want a product or service. They want to be delighted with their shopping experience. At the same time, unhappy customers want your time and quick response on different channels to quickly get their problems resolved. WorkHub Tasks enables you to amaze your customers with omnichannel customer service with its reliable automated helpdesk ticketing system.
Your customers don’t want a product or service. They want to be delighted with their shopping experience. At the same time, unhappy customers want your time and quick response on different channels to quickly get their problems resolved. WorkHub Tasks enables you to amaze your customers with omnichannel customer service with its reliable automated helpdesk ticketing system.
The transportation industry demands extensive digitization and automation to provide its customers with the best online assistance. Connecting your customers with a fast, efficient and affordable system is possible now with WorkHub Tasks. Provide your logistics team with our reliable ticketing solution that enables tracking of real-time shipping, delivery, return and refund status of items. Moreover, you can also strengthen your internal team collaboration for different avenues with WorkHub Tasks.
With Tasks, you can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT support. Besides keeping track of what is happening inside your organization, you can improve your customer experience by blending support channels and resolving issues any time, any day. Tasks is a simple information sharing and ticketing software with real-time data making you capable of taking customer relationships to the next level.
With Tasks, you can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT support. Besides keeping track of what is happening inside your organization, you can improve your customer experience by blending support channels and resolving issues any time, any day. Tasks is a simple information sharing and ticketing software with real-time data making you capable of taking customer relationships to the next level.
Integrate all relevant customer data using our powerful integration functionalities.
Improve todos & ticket management using the powerful AI features of our platform!
