Learn to Deliver Excellent Customer Service with Free Helpdesk Software
Looking for the best free help desk software? As a customer service manager, you may be aware of the multiple benefits of using help desk software among…
Looking for the best free helpdesk software? As a customer service manager, you may be aware of the multiple benefits of using help desk software among the benefits are more efficient ticketing, enhanced customer service and satisfaction, and increased employee productivity.
Do you know that 86% of service teams note that having a help desk system increases their productivity? (HubSpot, 2020).
If your company needs new help desk software, you may find yourself in a bind: you need the software, but you don’t have a place in the budget because you’re always looking for ways to cut costs. This article is for you if you’re in that situation.
Your company is thriving and increasing in popularity after years of hard work. Now that the business is profitable and has a dedicated following. It is critical to provide excellent customer service to keep your consumers pleased.
Although it may be tempting to focus just on product development or website redesign, your firm will stand out more from the competition if you are constantly looking for methods to improve customer service.
Do you want to know how you can improve the team’s performance? Here are some ideas to help any customer care staff improve.
How to use Free Helpdesk Software to Provide Excellent Customer Service
A consumer’s perception of your company’s brand might be tarnished by only one bad experience with a customer service person. However, it will pay you in several ways if you take the effort to provide exceptional customer service. Here are some suggestions for increasing customer contentment with free helpdesk software.
1. Use basic terms that your customers will understand
To begin, instruct your customer support employees to speak to clients in simple terms. However, if your company operates in a complex area (such as healthcare), make sure the consumer knows what the representatives are attempting to say. Slang, jargon, and colloquialism should be avoided because they might confuse and frustrate clients.
The help desk software market share is projected to reach $11 billion by 2023. (Transparency Market Research, 2021)
2. Provide your customer service team with the best free helpdesk software
84% of shoppers are willing to spend more to get better customer service. (Gladly, 2020) WorkHub Tasks help desk software, can assist your firm in building an outstanding customer service staff. They will be able to focus on the customer more easily if they have the proper equipment because they will not have to worry about a frozen computer or other hassles.
3. Engage your customer with free helpdesk software
Is your organization known for its sense of humor or fashion sense? Encourage your agents to use language that is consistent with your brand. 52% of brands report that technology helps them deliver better customer support operations. (Sitecore, 2016)
4. Agents should avoid using negative language
Coaching your agents on avoiding using hostile language or tone of voice is another approach you may use to improve your company’s customer service team using help desk ticketing software. Do you know that the communication channels that customers most often use are chatbot (44%), Facebook (42%), WhatsApp (34%), SMS (32%), Email (28%), and Twitter (19%)? (Commbox, 2020)
Customers will have more faith in the agent’s ability to handle their problems if they understand how to address the customer’s worries in a good manner strategically.
5. Customers should ask or act on their suggestions
Create a poll to assess the customer care department after that. You can send consumers an email with a link to an online survey or ask them to answer a few questions about the level of service they received before they hang up the phone.
Moreover, among high-growth service teams, 51% rely on help desk systems. (HubSpot, 2020) You can also give discounts or other incentives to thank them for their contributions. After you’ve gathered the top help desk software data, you may use what they’ve said to improve your organization and customer service procedure.
6. Encourage customer service representatives to solve problems
2/3 of Global 2000 companies are looking to shift to digital solutions to improve customer experience. (Seagate, 2018) Customers will occasionally phone or email with uncommon or challenging problems that are difficult to solve. If you offer your agents the freedom to develop creative solutions to challenges, they’ll be more inclined to go above and beyond while assisting consumers.
7. Develop customer service department standards
Finally, consider IT helpdesk ticketing system how your organization can improve. Do you wish to keep track of how many customers compliment an agent gets? How many thank you cards do you have? Once you’ve established separate criteria for the department to adhere to, you may rejoice alongside them when an employee achieves these objectives.
Leveraging help desk software big data can save up to 670 working hours per year, reduce the number of phone calls by 10%, and allow 25% of your help desk resources to be available for attention-demanding incident resolution. (HDI, 2015)
In conclusion, one of the finest methods to take your customer support team to the next level is to use free helpdesk software. Work Hub Assist, a cloud-based help desk software, may assist your firm in providing outstanding customer service daily. Your agents can focus on taking care of your customers and providing them with the assistance they require since they employ advanced technologies. Our software at WorkHub Tasks Helpdesk can help you differentiate your business from the competition.
For detailed information and to get a personal quote to reach our website WorkHub Tasks and one of our dedicated specialists who will be happy to help you.